What does this mean?
All TriVest Residential communities strive to resolve a Routine Service Request within 24 hours (two working days). This commitment covers all Routine Service Requests submitted Monday through Friday. Submissions after 4:00 p.m. and on holidays will be considered to have been placed the following business day at 8:00 a.m. A Routine Service Request means the following items will be maintained in good working condition: stoves, refrigerators, dishwashers, smoke alarms, electrical systems, garbage disposals, heating and air-conditioning equipment, hot water heaters, toilets, running water, door and window locks, breezeways lights and community-owned ceiling fans, microwaves and washer/dryer units.

TriVest’s 24-hour service commitment also covers Priority Service Requests. These items will be handled on a priority basis and will be timely addressed regardless of the day or the time of the request. A Priority Service Request covers essential and critical items such as no electricity, plumbing or water throughout the apartment, no heat or air-conditioning as appropriate to the season, smoke alarms, and situations where access to the apartment may be compromised (i.e. broken windows or broken locks).

What do you need to do?
If you need assistance with an item covered under our Routine Service Request process, submit your request online for prompt attention.

For Priority Service Requests, please call the office. Do not submit your request online.